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Joe works in a community centre where Susannah attends English language classes. She has three children who attend a play group at the centre. Joe has noticed that Susannah has bruises on her face and arms and that two of the children have bruises on the backs of their legs.
Joe is concerned about Susannah and her children. He is finding it hard to sleep at night and is staying back at the community centre after his shift finishes so that he can spend a few minutes talking to Susannah. He has offered to drive her home and to pick her and the children up in the morning. Joe has also approached a police officer who is a friend of his and told him about his concerns. He has given the police officer Susannah’s address and asked him to drive past her house and check on her welfare.
question 1-4
1.Identify where Joe can find information about his legal responsibilities in relation to child protection and to domestic and family violence (DFV), and describe the specific information he needs in order to manage this situation. (Approx. 75 words).
2.Describe the specific information Joe should check to identify the scope of his legal responsibilities. (Approx. 50 words that you can present in a bullet point list if you wish).
3.Describe three ways that Joe has breached his work role boundaries as well as the legal and ethical requirements of his role. (Approx. 65 words that you can present in a bullet point list if you wish).
4.How should Joe address his concerns while working within the boundaries of his professional role, legal requirements and his organisation’s policies and procedures? Suggest at least four ways Joe can address his concerns in your answer. (Approx. 75 words that you can present in a bullet point list if you wish).
Susannah’s husband Andrew has found out that Joe has been offering lifts to Susannah and the children. He has made a formal complaint to Joe’s supervisor, Betsy. He has threatened to stop his wife and children attending the centre if Joe continues to work with Susannah and has requested a female worker to support his family.
Susannah has requested a female support worker, saying she would feel more comfortable and says her husband will allow her to continue attending the centre if she has a female support worker.
Jenny is appointed as Susannah’s support worker. Susannah asks for some information about Domestic Family Violence (DFV) services in the local area. She has also asked if she can come to Jenny’s house if she feels unsafe in her own home at any time. Jenny has explained that she cannot offer Susannah accommodation in her house, but she can refer her to a women’s refuge service if Susannah needs this. Jenny feels very strongly about DFV issues and when she was younger she was in a violent relationship herself.
question 5-9
5.escribe four things Betsy should do when responding to the complaint. (Approx. 85 words that you can present in a bullet point list if you wish).
6.Describe two ways Jenny can ensure she obtains legal, valid informed consent from Susannah. (Approx. 25 words that you can present in a bullet point list if you wish).
7.What is Jenny’s responsibility regarding mandatory reporting requirements? (Approx. 25 words).
8. Access and review the Australian Community Work Practice Guidelines (Links to an external site.).
For Indicators 1.5, 3.4, 4.1 and 6.3 explain how Jenny has or can ensure she is upholding the practice guidelines in relation to the services.
9.What rights does Susannah have in this situation? Identify at least three rights that Susannah has in your answer. (Approx. 15 words that you can present in a bullet point list if you wish).
Mary is a resident in a refuge for women and children. Her husband has threatened her life and the life of her son and she has been granted a violence restraining order. Her 10-year-old son, Frederick, is very angry about being separated from his father.
Frederick approaches Beryl, a new part-time refuge worker. He confides in her how much he misses his father and how desperately he wants to see him, or even just talk to him. He persuades Beryl to let him use the phone in the office to contact his father. Beryl agrees as long as she remains in the office with him. Frederick blurts out the address of the refuge before Beryl can stop him. She realises she will be in trouble from her supervisor, so she doesn’t say anything to her.
Later that night Frederick’s father arrives at the refuge and attempts to break in. When Frederick’s father is questioned by the police, he tells them that Beryl let Frederick call him and tell him the address. Beryl faces a severe reprimand from her supervisor.
question 10-12
10. Describe one way that Beryl breached organisational procedures after the incident occurred. (Approx. 15 words).
11. When Frederick approached Beryl to ask to use the phone, what was the potential breach that Beryl should have identified? (Approx. 15 words).
12.Because Beryl did not identify the potential breach, what actual breaches occurred? Identify two breaches in your answer. (Approx. 40 words).
Alice works in a women’s refuge. She has strong religious beliefs and is a supporter of the right to life movement. Imogen has been living at the refuge and is 10 weeks pregnant. She has decided that she wants a termination.
Alice has been asked by her manager to accompany Imogen to an appointment at a women’s health centre to discuss her options. The refuge has a policy that supports self-determination and empowerment, and uses person-centred approaches to service provision.
Alice’s job role description requires her to provide emotional and practical support and to encourage people to make decisions and take control of their own lives. Alice plans to take Imogen to a pregnancy counselling service which is run by an anti-abortion organisation before taking her to the women’s health centre.
Imogen has told Jasmine, one of the other refuge support workers, that Alice is going to take her to the anti-abortion pregnancy counselling service. She says that she is worried they will persuade her to change her mind about having a termination. She also says Alice has been leaving anti-abortion literature in her room and has also asked her to attend a religious service with her. Alice has also suggested referring Imogen for counselling. As there is a long waiting list for subsidised counselling services, Alice has offered to refer Imogen to her cousin, who is in private practice as a psychologist.
question 13-18
13.As a support worker, list at least two sources of information Alice should use to ensure she upholds her ethical responsibilities to Imogen in her work role. (Approx. 10 words).
14.Describe two professional ethical responsibilities Alice must uphold within the scope of her role. (Approx. 30 words that you can present in a bullet point list if you wish).
15.Identify two sources of information about legal and ethical policy frameworks Alice could refer to. (Approx. 30 words).
16.In working with Imogen, describe one way Alice can ensure non-judgmental service provision in spite of her conflicting personal values and attitudes. (Approx. 35 words)
17.Provide one action that indicates that Alice is behaving unethically and one way that Jasmine could respond to Alice’s unethical conduct. (Approx. 50 words).
18.Describe the conflict of interest in this situation and provide one way that Alice should manage it. (Approx. 70 words).
John works in a residential group home for adults with physical disability. The routine includes a weekly group outing for the residents. All residents must attend, as staffing levels do not provide for staff to remain at the group home to supervise residents who do not participate in the group outing.
Not all residents get their first choice of outing and John tries to make this a bit fairer by allowing residents to take it in turns to choose the outing each week, but residents are not happy with this.
John has discovered that the low levels of staffing in the group home have come about because the manager agreed to share his allocation of staff with another group home which is supervised by his fiancée.
John is aware that this is an ethical issue which impacts on service and practice standards.
question 19-21
19.What are two indicators John can use to identify work practices need to be improved? (Approx. 25 words).
20.Describe how John should go about developing a new policy regarding the activities. (Approx. 45 words).
21.What actions could John take to engage the residents in the review of the current activity process? List and describe three things he could do in your answer. (Approx. 15 words).

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